Returns & Exchanges

LILYGO is committed to quality, offering a 30-day return window for all development boards and hardware components in their original, unused condition. We ensure a streamlined process to help you get the right electronics for your project with minimal downtime.

Return Process

• 1.
  Initiate Request

  Contact our technical support team at [email protected] with your order number and a brief explanation of the issue or reason for return.

• 2.
  Technical Assessment

  For hardware malfunctions, our engineers will provide a remote diagnostic check to determine if the issue can be resolved via firmware updates or configuration.

• 3.
  Secure Packaging

  Once approved, place the item in its original anti-static packaging and include all peripheral cables or pin headers to ensure safe transit.

• 4.
  Inspection and Refund

  Upon receipt, our quality control team will inspect the hardware and process your full refund or exchange within 5-7 business days.